OBDAPP FAQ

Take a moment to watch our OBDAPP product video, which contains useful informations on how to use your OBDAPP and explains the range of functions accordingly.

  • vehicle codings (sequences)
  • DTC fault memory read and delete (also creating diagnostic protocoll which contains all deep informations as mileage and timestamps)
  • vehicle live data
 

FAQ - contents



Where is the OBD-port or CAN bus connector located on the car?
The OBD port, also known as the OBD interface (CAN bus connector), is located in the driver's footwell at the height of the steering column cover and is freely accessible.


If the OBDAPP interface is correctly plugged into the CAN bus, this is indicated by a flashing red LED.
Please note: with the new BLACK/RED/BLUE housing version, no active LED display is output / displayed. If no connection to the interface is possible, please contact support: support@obdapp.com

OBDAPP doesnt connect with Bluetooth?
Please check whether you have activated Bluetooth in the device settings. According to the brief instructions, the GPS must also be activated on Android devices. Furthermore, the queries on Android devices must be confirmed with Allow if the OBDAPP was opened for the first time. If this was denied, please delete the OBDAPP and reinstall it to positively confirm the dialogs.

Please also check again whether the OBDAPP interface is correctly plugged into the CAN bus plug and thus a red LED is signaled.



Please note: with the BLACK/RED/BLUE housing version, no active LED display is output / displayed. If no connection to the interface is possible, please contact support: support@obdapp.com

OBDAPP reports not registred in cloud?
please conctact us on support@obdapp.com we will check your registration status as quick as possible.

OBDAPP reports VIN not readable?
Please check whether the OBDAPP interface is correctly connected to the CAN bus connector. Then check whether the ignition on the vehicle is activated, as this is the only way to read out the chassis number (=VIN) and accordingly only then the functions of the OBDAPP are available.

OBDAPP reports unknown version?
Please contact our support at support@obdapp.com that we can store an update of the firmware status for your OBDAPP interface so that you can use your OBDAPP as usual again.
If a firmware update has been carried out, please remove the OBDAPP interface from the CAN bus connector and reconnect it according to the brief instructions.

OBDAPP internet connection / wifi always necassary?
In order to be able to use the OBDAPP, an active Internet connection is required, as this is the only way we can guarantee that we will always provide you with the latest status of the relevant vehicle functions and also current data statuses of the error memory entries from our cloud when you access or execute them. You therefore benefit from always up-to-date vehicle data in real time from our OBDAPP cloud.

OBDAPP doenst shows functions / sequences, what can i do?
Please check according to the brief instructions whether the time on your device (smartphone / tablet) is synchronized and whether it is set to CEST (Mean European Summer Time). If the time is currently stored and no functions are still displayed, please contact us at support@obdapp.com that we can immediately check the assignment of the ordered functions to your OBDAPP interface.

executed function ends with an error / red, how can i go ahead?
If you have a current vehicle model (2018 and younger/newer), please open the bonnet on the vehicle according to the brief instructions/Welcome Wizard before you carry out a function. The bonnet does not have to be open to call up the fault memory or to delete the fault memory entries or to display the telematics data. execute function again, if it will end up with another red message please contact our support at support@obdapp.com

i have ordered an OBDAPP Coding-Flatrate, but cannot find an wished function, what can i do?
We are constantly expanding the range of functions of the available vehicle models and thus also your booked coding-flatrate. If a desired function is not available, please contact us at support@obdapp.com. We will be happy to check this for you and, if technically feasible, provide a solution promptly.

i want to order additional functions for my OBDAPP or want to upgrade to the OBDAPP Coding-Flatrate, how can i do this?
contact us under support@obdapp.com if you want an upgrade to the OBDAPP Coding-Flatrate or you want more vehicle functions for your model or want to unlock more vehicles. You can use your OBDAPP for the entire model range of the VAG Group (Audi - Volkswagen - Seat - Skoda - Lamborghini - Bentley - Porsche) and thus make all desired adjustments for it. You can therefore conveniently order the desired vehicle functions via our online shop and use them to optimize your desired vehicle models.

can i disconnect the OBDAPP Interface after finished with sequences / work?
you can unplug the OBDAPP interface from the CAN bus and store it in the storage case after you have activated the desired functions or after using the error memory function or the telematics data.

can i stay connected with the OBD-port and my OBDAPP Interface?
If necessary, you can of course leave the OBDAPP interface in the vehicle in order to access the telematics data while driving or to call up or delete the error memory.

is it possible to delete the DTC fault memory while engine is running?
You can easily delete the fault memory even when the engine is running or while driving. Please note that it is advisable to change the ignition after deleting the error memory (of an individual control unit or if a broadcast was sent to all control units).

an DTC fault memory entry isnt possible to delete, after each try to delete it appears again, what can i do?
If a fault cannot be cleared and is still present in the relevant control unit after the ignition has been changed, then a hardware or software defect must be assumed. Please contact your dealer or workshop to have the problem checked.

Example: electrical fault in the heating element of the right outside mirror
If this occurs repeatedly, the defrosting function of the exterior mirror is no longer available. It may be necessary to replace the mirror glass together with the heating element or to check the function of the corresponding BUS line

Can i install and use OBDAPP on several devices?
Of course you can install the OBDAPP on all your desired iOS or Android devices. You will only be asked for the defined PIN when you change the device and make a new connection to the OBDAPP interface to ensure that no third party uses the OBDAPP interface.

Can i unlock another car with my OBDAPP and execute different functions there?
Of course, you can operate all desired vehicle models from the VAG Group (Audi - Volkswagen - Seat - Skoda - Lamborghini - Bentley) that are available from us with your OBDAPP. If required, book the desired function or functions for the required vehicle model in our online shop. After the order has been received, the purchased functions are immediately assigned to your OBDAPP and are therefore available to you on the fly. An exchange of the OBDAPP interface is therefore not necessary. You can use this for as many vehicles as you like.

Can i go ahead with my OBDAPP on an new car?
Of course, you can continue to use your OBDAPP and OBDAPP interface when you change vehicles. If you would like to activate new vehicle functions, you can conveniently order them via our online shop and they are immediately available to your OBAPP after assignment on the fly.

I have an separate logbook CAN Interface which i have to plug in while driving, how do i proceed?
You can easily make the desired adjustments to your vehicle with the OBDAPP interface or use the error memory function accordingly when the vehicle is stationary. If you start driving again, remove the OBDAPP interface from the CAN bus connector and connect your logbook adapter for the necessary recording of the distance covered.

I have lost my OBDAPP Interface PIN, what can i do now?
after 6 incorrect entries, you can have the PIN of your OBDAPP automatically reset. After the reset, you can redefine the PIN.

can i use OBDAPP on my BMW for coding, DTC section or vehicle live data as well?
We are already working hard to support new models. So also for BMW. We anticipate compatibility for vehicle unlocking and retrieval and deletion of the error memory at the beginning of 2023. You can already access the telematics data with the OBDAPP if required.

can i use OBDAPP on my Mercedes for coding, DTC section or vehicle live data as well?
We are already working hard to support new models. So also for Mercedes-Benz. We anticipate compatibility for vehicle unlocking and retrieval and deletion of the error memory at the beginning of 2023. You can already access the telematics data with the OBDAPP if required.

OBDAPP operating instructions: sequences run / factory reset
When you start the OBDAPP and connect to the OBDAPP interface, the sequence list is automatically started, which provides you with all the booked functions depending on the chassis. SERVICE functions are unlimited for all supported VAG vehicle models as well as all other functions of the OBDAPP (fault memory, real-time vehicle data)

Each function can be used as often as you like, and can also be reset to the factory settings if necessary. For example, if your vehicle is reset to the factory settings as part of a service campaign, you can conveniently run the desired functions on the vehicle again at any time via the OBDAPP and thus activate them. If necessary, the desired function can also be reset to the factory settings at any time, for example if you want to return the vehicle and restore the original condition.

After performing a function, it is advisable to change the ignition on the vehicle and then check the function.

OBDAPP operating instructions: DTC fault memory section
The fault memory can be accessed without limitation for all supported VAG group vehicles and, if necessary, deleted individually for each control unit or with the broadcast function for all control units.

To call up the error memory area, the sequence list must first be closed (iOS: SWIPE from top to bottom Android: arrow back button). On the main overview with SWIPE to the LEFT the error memory area is opened.

With the selection Read fault memory from gateway (press briefly), all available control units are listed. Each control unit can be selected individually and the error memory entry can be displayed in detail.

The error memory can be deleted in the overview by long tapping on the respective control unit (individually for each control unit or with selection broadcast to all control units) or after calling up the error memory entry in detail by selecting Delete error memory.

If you have deleted all desired error memory entries of the respective control units, you can check again whether error entries remain by selecting Read error memory from gateway. (it is advisable to change the ignition beforehand)
If there are errors in the individual control units after reading them out again, they require further analysis.

DTC fault memory section summarized::

  • Read and delete error memory for each control unit
    • Detailed display of the error memory entries based on: error code, error description, mileage and date of the respective error
    • History of the queried error memory entries
  • Broadcast delete function on all built-in control units
  • Diagnostic log with all detailed information can be saved as a PDF
Product video OBDAPP DTC fault memory section:: https://youtu.be/ueGqy3wRNxc?t=154

OBDAPP operating instructions: DTC fault memory diagnostic protocoll
A detailed diagnosis log of all installed control units or all control units with errors can be created by selecting Read error memory from gateway (press and hold).

Depending on the selection (read out ECUs completely / read out ECUs with errors), the corresponding control units are read out and documented together with history such as mileage and date / time of the error. The diagnostic log can then be saved as a PDF and made available to your workshop if required.

Product video OBDAPP DTC fault memory diagnostic protocoll: https://youtu.be/ueGqy3wRNxc?t=270

OBDAPP operating instructions: vehicle live data
real-time vehicle data display can be accessed on the main overview by SWIPE RIGHT. First close the sequence list (iOS: SWIPE from top to bottom Android: arrow back button)

currently the following OBD2-PID data points are queried and displayed:
  • speed in km/h
  • rpm
  • pressure in kPa
An extension for the individual display of all or the functional OBD2 standard values is already in progress

OBDAPP SERVICE functions
Overview of the current SERVICE functions which are available without limitation for all supported VAG vehicle models!
  • SERVICE Electric Parking Brake for maintenance work open / close

     
  • SERVICE Transport Mode adjust (disable / enable transport mode)

     
  • SERVICE Haldex coupling open / close
  • SERVICE Interval Manager (simple service reset for all supported VAG vehicle models)
    • perform flexible oil service reset
    • execute a reset of the scheduled inspection
    • carry out a reset of the mileage-based inspection

     
  • SERVICE Battery Manager
    • set nominal battery capacity
    • specify battery technology
    • specify battery manufacture

  •  
  • SERVICE Batterie data
    • reads current voltage from 12V Batterie
    • reads current state of charge from 12V Batterie
    • reads current battery temperature from 12V Batterie


  •  
  • SERVICE High-voltage Battery data
    • reads current high-voltage battery voltage
    • reads current high-voltage battery state of charge
    • reads current high-voltage battery temperature

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